Price Confirmations and Binding Agreement
Once you have placed an order to buy precious metals from Trusted Bullion, you have entered into a binding agreement.
When ordering online or over the phone, the price at which your order is placed is the locked-in price. Your invoice and invoice number will be sent to you via email. For bank wire payments, you must ensure that your payment is sent to Trusted Bullion via bank wire within 24 hours. Trusted Bullion reserves the right to cancel orders that do not meet this requirement.
Trusted Bullion reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Trusted Bullion regardless of payment method and price confirmation.
Our “Good Funds” policy
“Good funds” is the day of your direct bank wire. Additional delays may occur if your bank does not cooperate in assisting us with the information needed to verify your transaction.
Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in and the buyer has entered into a binding agreement. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours. All cancellations are subject our market loss policy plus a $35.00 (USD) cancellation fee.
Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to Trusted Bullion or its affiliates, suppliers, or subsidiaries has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full.
Our “Market Loss Policy”
When purchasing from Trusted Bullion, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Trusted Bullion.
Shipment of Your Items
Trusted Bullion orders are shipped from its warehouse, its affiliates and suppliers via Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured by Trusted Bullion or the respective affiliate or supplier, and requires a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days.
Trusted Bullion works only with suppliers and affiliates that fully insure their shipments. Should anything happen while your package is in transit to you it will be covered by these insurance policies. However, neither we, nor our suppliers and affiliates, will accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, Trusted Bullion, or our suppliers and affiliates, will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. You hereby waive any right to file a claim or receive payment from the insurance company with respect to lost or damaged metals purchased by you and shall cooperate with Trusted Bullion in filing and pursuing any claim. You hereby agree and acknowledge that your only right or remedy is to receive replacement metals or have your money refunded.
Return policy
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.
INVESTMENT RISKS
Acknowledgment of Risk
The purchase of coins or bullion items is highly speculative and involves substantial risk. As in other markets, coin or bullion prices can be extremely volatile and will rise and fall depending upon market conditions. Therefore, before purchasing coins or bullion, you should first have adequate cash reserves and other assets to absorb a potentially significant (and possibly total) loss.
Historically, few coins or bullion items have appreciated dramatically in the short term. Therefore, purchasers should recognize that it might be necessary to hold coins for a 3 to 5 year period, or even a 5 to 10 year period, to have any chance of realizing a significant gain. You acknowledge and agree that you are entering into the transaction to purchase precious metals from Trusted Bullion freely and voluntarily and not relying upon Trusted Bullion for any representations or warranties. You represent and warrant that you have sufficient knowledge to enter into the transaction and assume the risks of such transaction.
